Phone Support Specialist 58134457477 Job at Somewhere, Latin America

TVRsSEhjQ2piZWFCMlFka0FsMkdGYUQ2VHc9PQ==
  • Somewhere
  • Latin America

Job Description

Position : Phone Support Specialist
Work Hours : Monday to Friday - 8:00 am to 5:00 pm
Timezone : Central Time
Salary Range : $1,500 - $1,800 per month (depending on experience)
Location : Remote

ABOUT THE ROLE
We’ve learned that our technology helps contractors grow faster, but when paired with strategic guidance, contractors win even bigger. Your role will be to partner with small business owners and guide them with an obsessive focus on results.

Home improvement contractors are often taken advantage of by marketers and big banks, and while excellent craftspeople, often welcome help with business operations, strategy, and accountability.

 

As such, your focus will be to identify opportunities and help implement Clients software within customers' operations, which includes training, accountability, and problem-solving, while serving as a trusted advisor. You will join a team of high-performing, data-driven Customer Engagement Specialists who are creative, driven, and highly collaborative. As we are a young startup, you will be expected to drive the development and improvement of our team.

 

What You’ll Do

  • Monitor support channels and quickly respond to inbound customer requests via phone
  • Implement Client’s platform and product solutions into the business operations of our customers
  • Drive engagement, activity, and accountability through meaningful outreach
  • Share valuable customer feedback and ideas with internal product and engineering teams to make our product everything our customers need and more
  • Resolve customer issues, questions, or concerns quickly and with empathy
  • Identify, troubleshoot and escalate issues pertaining to customer education and product functionality
  • Compose thoughtful and accurate messages to customers and create prepared responses to customer emails and texts
  • Manage and control numerous concurrent tasks in tandem

     

Requirements

  • 2 years of experience in the same role
  • Customer-obsessed with a track record of going above and beyond for the customer
  • Impeccable attention to detail
  • Desire to help our customers and be their advocate
  • Ability to customize the support experience to the needs of individual customers
  • You are highly results-oriented. You focus on outcomes and do whatever’s needed to get there
  • You are a skilled problem solver
  • You have impeccable written and verbal communication skills
  • You have are reliable and have excellent time-management
  • You are a strong team player and self-starter
  • You have strong multi-tasking skills
  • You are highly coachable
  • Ability to thrive in a fast-paced environment
  • Ideal: past experience with Salesforce.com
  • Ideal: past experience in home improvement
  • Ideal: past experience with lending/credit
  • Ideal: experience in SaaS customer service or sales



 

Job Tags

For contractors, Remote work, Monday to Friday

Similar Jobs

Headhunter Insider

Aerodynamics Engineer Job at Headhunter Insider

 ...Engineering or a similar technical/engineering discipline. Experience: Minimum of 5 years of Quality Engineering experience in an aerospace manufacturing or defense contracting industry, with a focus on electronics/electrical components. Electronics Standards: J-STD... 

Mount Sinai Health System

Medical Office Specialist-MSW-FT Days Job at Mount Sinai Health System

 ...Description The Medical Office Specialist offers clinical and medical office support to physicians and surgeons. Assists in patient care and...  ...the data, including all patient demographics and insurance information 20.Fulfills clerical responsibilities as assigned... 

LedgerGurus

Part-Time Accounting Manager Job at LedgerGurus

PART-TIME REMOTE ACCOUNTING MANAGER LedgerGurus is looking to hire a part-time Accounting Manager for our accounting team! Do you have great accounting experience? Do you enjoy working with a variety of clients in diverse industries? Are you looking for an opportunity...

Blain's Farm & Fleet

Small Engine Technician Job at Blain's Farm & Fleet

Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive...

New York State Civil Service

Office Assistant 1 - HOURLY (McPike ATC) Job at New York State Civil Service

 ...NY HELP No Agency Addiction Services and Supports, Office of Title Office Assistant 1 - HOURLY (McPike ATC) Occupational...  ...Minimum Qualifications There are no minimum education or experience requirements for this title.Preferred qualifications: Strong computer...