Sales & Service Representative - American Family Insurance Agency Job at Rick DeKoter - American Family, Edina, MN

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  • Rick DeKoter - American Family
  • Edina, MN

Job Description

Job Title : Sales & Service Representative (Insurance) — No Cold Calling / No Individual Sales Quotas Company:  American Family Insurance Agency Location:  Edina, MN 55439

Job Type:

Full-time

Job Summary:

Rick DeKoter Agency is a top-performing American Family Insurance agency with 25+ years of success, and we’re looking for an outstanding Sales & Service Representative to join our team. If you’re energized by helping people, enjoy a positive “glass half full” environment, and want to learn alongside a successful entrepreneur and team, this could be a great fit.

This role offers a generous compensation package, paid training and licensing, and a schedule that keeps your evenings and weekends free.

Responsibilities:

  • Sell and service insurance policies for new and existing customers (NO cold calling or individual sales quotas).
  • Educate clients on coverages, exclusions, and policy changes; answer coverage and service questions with accuracy and care.
  • Conduct needs-based conversations and Personal Insurance Reviews to recommend appropriate protection.
  • Prepare quotes and applications and follow up on inbound/outbound opportunities.
  • Process policy transactions and maintain accurate records (enter leads, run MVR/claims reports, submit new business, and complete policy changes).
  • Help customers navigate the claims process by providing guidance and ongoing support.
  • Explain billing statements and collect premiums as needed.
  • Support daily office operations (phone calls, scanning, filing, organizing, and mailing).
  • Identify cross-sell opportunities and request referrals to support agency growth.
  • Work closely with the team to achieve agency service and sales goals.

Requirements:

  • No insurance experience required—we’ll train the right person.
  • Dependable, positive, and eager to learn.
  • Excellent customer service and communication skills.
  • Must have, or be willing to obtain, a Minnesota Property & Casualty license within 90 days (agency pays licensing costs).
  • Consultative, needs-based selling approach.
  • Self-starter who can work independently and make sound decisions with minimal direction.
  • Comfortable with Windows-based software and learning new systems.
  • Strong organization, prioritization, and multitasking skills.
  • High school diploma required; post–high school education preferred.

Schedule:

  • Employee’s choice of shift between 7:30am – 4:00pm and 9:00am – 5:30pm
  • No evenings or weekends required

Compensation:

  • Base hourly + team bonuses, with potential additional individual commissions.
  • Expected base: $20–$22/hour
  • Typical total annual range: $60,000–$70,000

Benefits

  • Paid time off (PTO) and paid holidays
  • All training and licensing paid for by the agency
  • $150/month stipend toward Health insurance OR 401(k) offered by the agency

Work Location:

  • In-person (Edina, MN 55439)

Why American Family Insurance and our Agency:

American Family agents serve as local experts and trusted advisors to their customers. We get to know you like family - that is why so many people choose American Family over other insurance companies to protect their dreams. The same commitment to customers is extended to our workforce. We have a track record of awards for diversity, growth, opportunity and employer of choice. We are a family and we all succeed together.

Job Tags

Hourly pay, Full time, Work at office, Local area, Shift work, Weekend work, Afternoon shift

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