Job Description

Position Summary: Operates switchboard to relay incoming and outgoing calls, and meets and greet workers, clients, and other visitors to the organization's main office location.

Principal Responsibilities:

1. Operate telephone console by processing and directing incoming and outgoing calls to the
requested party, department secretary, etc.
2. Screen calls to determine the caller's service needs, Transfers the caller to the proper department or provides the phone number to community based programs for services, as appropriate.
3. Provide outside lines for toll calls and maintains all logs.
4. Greet, screen and announce all visitors to the agency.
5. Provide job applicants with application forms for completion.
6. Schedule all requests for use of conference rooms at agency.
7. Accepts and signs for all certified mail and packages and logs in.
8. Keep area neat, clean, and presentable for all visitors.
9. Provide all visitors with an ID and retrieve them upon the visitors exiting.
10. Distribute supplies to home care workers (e.g., gloves, duty sheets, etc.)
11. Update organizational phone directories.
12. Fold letters or circulars and insert in envelopes for all departments as directed by Purchasing
Manager.
13. Assist Purchasing Manager with orders or special projects as directed.
14. Type memos and other correspondence.
15. Maintain all manual and computerized logs, including messenger trips.
16. Keeps up to date on scope of services offered by organization for information and referral
purposes
17. Perform other duties as needed or assigned
18. Adheres to organization's standards by completing annual mandatory trainings in a timely manner on topics including but not limited to Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.

19. Supports organization's mission by strving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
20. Adheres to the organization's policy in regards to absenteeism and appearance and health and safety standards.

Job Competencies & Minimum Qualifications:

1. High school diploma or general education degree (GED) minimum; and at least one year
related experience
2. Supervisory experience
3. Computer literate
4. Excellent verbal and written skills
5. Excellent customer service skills
6. Able to multi-task and work independently with a great attention to detail

Working Conditions/Physical Demand:

1. Business office environment with phone and computer use.
2. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25
pounds.
3. Occasional exposure to toxic or caustic chemicals.

Location: 520 8th Ave New York, NY 10018

Shift: 9:00am - 5:00pm EST

ATD Technology, LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties' financial and technical goals. ATD is a full service provider with offerings in Contract, Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000, mid cap and small cap companies in the Commercial, Public and Government sectors.

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